About Jennifer

I am most commonly found using the handle “@dearjenna” across the internet. I am 26 years old, married, from the South and living in the Pacific Northwest.

I hold a position with the Twitter handle @XboxSupport where I provide technical support and give Xbox-related advice to community members across Xbox Live. Along with this position, I am a freelance writer and designer.

I am published under both names Jennifer Gleason (maiden) and Jennifer Sheffield. I’ve been published in VSU’s The SpectatorHenry County Times and Pure Nintendo Magazine to name a few. Due to my English degree, I am a fan of art, layout design, AP style, stylebooks of any kind really, finding newsprint all over my hands for no reason and leaving out the Oxford comma. (However, I signed a clause in blood upon graduation which required that I argue for the Oxford comma sometimes. If writers can’t get up and arms about a dang ol’ comma, what else is there to get up in arms about?)

This website is a culmination of my work and what’s to come.


Bachelor of Arts, in English (emphasis in print journalism)
Valdosta State University, class of 2013


Elite Community Support Analyst for Xbox Community Support
Microsoft, via VMC Consulting, June 2014 – August 2015
Microsoft, via Affirma Consulting, August 2015 – Present

  • Tweets under the chops “^JP” for @XboxSupport on Twitter, providing technical and gaming support to the Xbox Live community.
  • Assists in leading the evening shift of the Twitter team – coaching, training and leading new agents who start on the team; communicating with partners and escalating internal issues; organizing and curating training documentation for the team

Co-Creator and Editor
The Community Blog, Xbox Community Support
Microsoft, April 2016 (launch) – Present

  • Created the blog alongside coworker Savannah Harrison
  • Creates content under the community byline “Misses Apple,” some content attributed as “Xbox Ambassadors”
  • Facilitates graphics, interviews and outreach through the Xbox Ambassadors Program for the purpose of the blog – with internal partners and community members internationally

Editor-in-Chief, The Spectator
Valdosta State University, May 2013 – December 2013

Design Intern, Valdosta State University’s Housing and Residence Life Department
Student Planner Designer
Valdosta State University, May 2013 – July 2013

Design Intern, Omnino: the Undergraduate Research Journal
Valdosta State University, May 2013 – June 2013

Managing Editor, The Spectator
Valdosta State University, August 2012 – May 2013