About Jennifer

I am most commonly found using the handle “@dearjenna” across the internet. I am 26 years old, married, from the South and living in the Pacific Northwest.

I hold a position with the Twitter handle @XboxSupport where I provide technical support and give Xbox-related advice to community members across Xbox Live. Along with this position, I am a freelance writer and designer.

I am published under both names Jennifer Gleason (maiden) and Jennifer Sheffield. I’ve been published in VSU’s The SpectatorHenry County Times and Pure Nintendo Magazine to name a few. Due to my English degree, I am a fan of art, layout design, AP style, stylebooks of any kind really, finding newsprint all over my hands for no reason and leaving out the Oxford comma. (However, I signed a clause in blood upon graduation which required that I argue for the Oxford comma sometimes. If writers can’t get up and arms about a dang ol’ comma, what else is there to get up in arms about?)

This website is a culmination of my work and what’s to come.


Education:

Bachelor of Arts, in English (emphasis in print journalism)
Valdosta State University, class of 2013

Work:

Elite Community Support Analyst for Xbox Community Support
@XboxSupport
Microsoft, via VMC Consulting, June 2014 – August 2015
Microsoft, via Affirma Consulting, August 2015 – Present

  • Tweets under the chops “^JP” for @XboxSupport on Twitter, providing technical and gaming support to the Xbox Live community.
  • Assists in leading the evening shift of the Twitter team – coaching, training and leading new agents who start on the team; communicating with partners and escalating internal issues; organizing and curating training documentation for the team

Co-Creator and Editor
http://community.xbox.com/blog
The Community Blog, Xbox Community Support
Microsoft, April 2016 (launch) – Present

  • Created the blog alongside coworker Savannah Harrison
  • Creates content under the community byline “Misses Apple,” some content attributed as “Xbox Ambassadors”
  • Facilitates graphics, interviews and outreach through the Xbox Ambassadors Program for the purpose of the blog – with internal partners and community members internationally

Editor-in-Chief, The Spectator
Valdosta State University, May 2013 – December 2013

Design Intern, Valdosta State University’s Housing and Residence Life Department
Student Planner Designer
Valdosta State University, May 2013 – July 2013

Design Intern, Omnino: the Undergraduate Research Journal
Valdosta State University, May 2013 – June 2013

Managing Editor, The Spectator
Valdosta State University, August 2012 – May 2013